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Privacy and Cookies Policy

Ocip Energy Ltd and its subsidiaries, subsidiary undertakings, joint ventures and associated undertakings (“Ocip Energy Ltd”, “we”, “our” or “us”) are committed to protecting and respecting your privacy. This Privacy & Cookies Policy (the “Policy”) together with our Website Terms and Conditions of Use at www.ocip.co.uk and any other documents referred to in or on our website, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding how we collect and treat your personal data.

For the purpose of the EU General Data Protection Regulation 2016/679 (“GDPR”) the data controller is Ocip Energy Ltd, whose registered office is Pillar House, 113-115 Bath Road, Cheltenham, GL53 7LS, England. Registered in England & Wales No. 06849542. VAT Registration No. GB 947 5488 68.

Personal data we may collect from you

We only collect and process personal data you provide via the “Contact Us” page on our website or in any written correspondence you send to us. This may include your name, email address and phone number and any other personal data you may provide.

Uses made of your information and/or personal data

We may use information held about you in the following ways:

  • to provide you with information, products or services that you request from us or which we feel may interest you;
  • to carry out our obligations arising from any contracts entered into between you and us;
  • to allow you to participate in interactive features of our service, when you choose to do so; and
  • to notify you about changes to our service.

Where we store your personal data

Ocip Energy Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. All information you provide to us is stored on our secure UK servers.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Retention of your data

Ocip Energy Ltd will retain your personal data for as long as we deem it necessary to enable you to use the website, to provide services to you, to comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business. All personal data we retain will be subject to this Policy and our internal retention guidelines. If you have a question about a specific retention period for certain types of personal information we process about you, please send an email to info@ocip.co.uk

Your rights

You have the right to ask us not to process your personal data for marketing purposes or to delete your personal data entirely. We will inform you (before collecting your data) if we intend to disclose your information to any third party for such purposes. You can exercise this right at any time by contacting us at info@ocip.co.uk

The GDPR gives you the right to access information held about you. If you want to make a request or if you believe that any information we hold about you is incorrect or incomplete you should write to Ocip Energy Ltd’s Director, at our registered office address above. Any information which is found to be incorrect will be corrected as soon as possible.

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Use of Cookies

Cookies are text files containing small amounts of information which are downloaded to your device when you visit certain websites. When you re-visit that website the cookies are then sent back to the originating website on each subsequent visit. Cookies can be useful and, in some cases, valuable because they allow a website to recognise a user’s device so that the website provider can deliver a better and more personalised service.

We use cookies on our website to:

  • recognise you whenever you visit this website (this speeds up your access to the website as you do not have to log in each time);
  • obtain information about your preferences, online movements and use of the internet;
  • carry out research and statistical analysis to help improve our content and to help us better understand our visitor requirements and interests;
  • target our marketing and advertising campaigns more effectively by providing interest-based advertisements that are personalised to your interests; and
  • make your online experience more efficient and enjoyable.

The information we obtain from our use of cookies will not usually contain your personal data. Although we may obtain information about your computer or other electronic device such as your IP address, your browser and/or other internet log information, this will not usually identify you personally.

In most cases we will need your consent in order to use cookies on our website. The exception is where the cookie is essential in order for us to provide you with a service you have requested.

You agree to our use of cookies as set out in this Policy and the reasons for this. There is a notice on our home page which states that we use cookies and which also provides a link to this Policy. If you use our website after this notification has been displayed to you, we will assume that you consent to our use of cookies for the purposes described in this Policy.

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org To opt out of being tracked by Google Analytics across all websites visit: http://tools.google.com/dlpage/gaoptout

Changes to our privacy policy

Any changes we may make to our Privacy and Cookies Policy in the future will be posted on this page.

Contact

Questions, comments and requests regarding this Privacy and Cookies Policy are welcomed and should be addressed to info@ocip.co.uk

Call Ocip Energy on +44 (0)1242 250 633

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